Aia Privacy Policy — Protecting Your Data Is Our Responsibility
Aia places the highest priority on protecting the personal data of users in Bangladesh. This privacy policy explains what information we collect, how we use it, and how your data is kept safe. By registering for or using the platform, you are considered to have accepted the terms of this policy. Our goal is to create a transparent and trustworthy environment where every user can play with confidence.
What Information We Collect
Certain information is collected to enhance your experience on the aia platform and ensure uninterrupted service. All data collected is used solely for its intended purpose and is never sold to third parties for commercial use. A detailed breakdown of the types of information we collect is provided below.
Account Information
During registration, we may collect your name, email address, mobile number, date of birth, and national ID details. This information is essential for verifying your identity and securing your account. Date of birth is mandatory for age verification and responsible gaming purposes. Registration by anyone under 18 is strictly prohibited and enforced through this verification process.
Payment & BDT Transaction Information
Records of your deposit and withdrawal transactions, BDT amounts, bKash or Nagad numbers, and payment method details are collected. If a bank card is used, only the last four digits of the card number are stored — the full card number is never retained. Storing financial data is a legal requirement for anti-money laundering compliance and regulatory obligations. All payment information is protected with industry-standard encryption.
Device & Browser Information
Technical information such as your device type, operating system, browser name and version, screen resolution, and IP address is collected automatically. This data helps the platform function correctly across different devices. It is also used to secure your account by detecting unusual login attempts and suspicious activity. Device data collection is fully automatic and has no impact on your regular browsing experience.
Usage Data & Behavior
We keep records of which games you have played, how long your sessions lasted, which pages you visited, and which bets you placed. This usage data helps us deliver a personalized experience and offer relevant promotions. It is also analyzed to detect unusual spending patterns as part of our responsible gaming commitment. Usage data is always kept confidential and is never shared with third-party advertisers.
Purpose of Data Use
Aia uses the information it collects solely for specific, legitimate purposes. We ensure that how data is used remains consistent with the purposes stated at the time of collection. The key use cases are detailed below.
Identity Verification & Account Management
Your information is used to verify your identity, maintain login security, and prevent duplicate accounts. The verification process triggered when logging in from a new device relies on this data.
Customer Service & Support
Your account and transaction information is used to resolve complaints, address payment issues, and answer your queries. Reviewing your history is necessary to provide accurate support.
Promotion & Bonus Eligibility
Relevant promotional offers are determined based on your gaming history and transaction records. This information is also used to evaluate VIP membership eligibility.
Fraud & Scam Prevention
Device and usage data is analyzed to detect suspicious transactions, bonus abuse, and account hacking attempts. Financial transaction patterns are also monitored to help prevent money laundering.
Platform Development & Analytics
Usage patterns are analyzed to improve platform performance and user experience. This analysis is conducted entirely on anonymized, aggregated data.
Communication & Notifications
Important account updates, security alerts, and transaction confirmations are sent via email or SMS. You can opt out of marketing communications at any time.
Cookies & Tracking Technologies
The aia platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help the platform remember your preferences and session information. The different types of cookies we use and their purposes are explained below.
Essential Cookies
These cookies are essential for maintaining login sessions, storing security tokens, and keeping the platform functioning properly. Without them, the platform cannot operate, and they cannot be disabled. Session cookies are used to temporarily retain your login state, game session, and form data, and are automatically deleted at the end of each browsing session.
Preference Cookies
These cookies remember your language preference, display settings, and personalized configurations. They are stored long-term so you do not have to reconfigure your settings on every visit. You can clear these cookies from your browser settings, though doing so may reset some of your saved preferences.
Analytics Cookies
Analytics cookies are used to measure page visit counts, session duration, and which sections are used most. This data is processed in fully anonymized, aggregated form and is never used to identify individuals. It helps us determine which parts of the platform need improvement. You can disable analytics cookies at any time through your browser's cookie settings.
Cookie Controls
You can accept or reject cookies at any time through your browser's privacy settings. Keep in mind that disabling essential cookies may cause some core platform features to stop working. Cookie controls vary by browser but can generally be managed under the Settings or Preferences menu. Contact our support team if you have any questions.
Data Retention & Security Measures
Aia uses industry-leading technology to protect your personal data. Our security infrastructure is built in compliance with Bangladesh's ICT laws and international standards. Our multi-layered approach to data protection is detailed below.
SSL/TLS Encryption
All data exchanged between your browser and our servers is protected with 256-bit SSL encryption, ensuring no third party can intercept or tamper with your information in transit.
Encrypted Database
Sensitive data such as passwords is never stored directly. Instead, it is transformed using strong hashing algorithms before being saved. All personal information stored in the database is protected with layered encryption.
24-Hour Monitoring
Our security team monitors systems 24/7 and responds immediately to any unusual activity. Automated detection systems flag suspicious logins and transactions, triggering instant action.
Data Retention Period
We retain your data for as long as your account remains active. After account closure, certain information may be kept for up to five years to meet legal and regulatory obligations. Financial transaction records may need to be retained longer in accordance with anti-money laundering laws. Once the retention period ends, data is permanently deleted using secure methods. Contact our support team if you would like details on how long your specific data is retained.
Information Sharing with Third Parties
Aia never sells, rents, or shares your personal information with third parties without authorization. In certain situations, limited data may be shared with trusted partners to ensure smooth service operations. All third parties are required to comply with our strict privacy standards and may only use the information for its specified purpose.
Payment Processors
Necessary payment information is shared with bKash, Nagad, or banking partners to process deposits and withdrawals. These partners may only use the data to complete transactions — any other use is strictly prohibited. Every payment partner complies with international payment security standards (PCI DSS). We share only the minimum information required with payment processors.
Regulatory & Legal Authorities
We are legally required to disclose information in accordance with applicable Bangladesh laws, court orders, or valid requests from regulatory authorities. Such disclosures are strictly limited to what is legally mandated. Specific financial information may need to be provided to government authorities in anti-money laundering investigations. Where possible, we will notify you when this occurs.
What We Never Do
Your personal information is never sold or shared with advertisers or marketing companies. Your gaming behavior and financial data are not used to promote any third-party products or services. No information is exchanged with external organizations that do not have a partnership agreement with aia. Should our privacy commitments ever be breached, we accept full legal and ethical responsibility.
User Rights & Policy Updates
Every user on the aia platform has specific rights over their personal data. We fully recognize these rights and are committed to helping you exercise them. Below is a detailed breakdown of your key rights and how changes to this privacy policy are handled.
Right to Access
You can request a copy of your personal data from us at any time. We will provide it within 30 business days of your request. Some information is also directly accessible from your account settings. Data access is completely free and is a fundamental right.
Right to Rectification
If any information stored on your account is incorrect or inaccurate, you may request a correction. Updating details such as your name, phone number, or address may require a verification process. Keeping your information accurate is essential for account security and transaction reliability. Correction requests are typically processed within 15 business days.
Right to Erasure
When closing your account, you may request that your personal data be deleted. However, certain financial and identity information may need to be retained for a legally required period. Applicable data will be permanently deleted within 30 days of receiving a deletion request. You will be clearly informed of any information that must be kept for legal reasons.
Privacy Policy Changes
Aia reserves the right to update this privacy policy as needed. You will be notified at least 14 days before any significant changes, via your registered email or a platform notice. The date of each version will be displayed at the top of the page so you can easily identify the latest updates. Continued use of the platform after a policy change constitutes acceptance of the updated policy. If any change adversely affects your rights, we will seek your additional consent.
Support & Contact
For any questions, complaints, or data access requests regarding this privacy policy, please contact our dedicated privacy team. You can reach us by email at: support@aia-jit.com — all requests are responded to within business days. We are always ready to help you exercise your rights and no request will be unreasonably refused. For more general inquiries, please FAQ View or Go Directly Log In to contact us via live chat.
Last Updated: January 2026
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